Answers for clients and coaches using Trainer.sg. Can’t find what you need? Email us and we’ll reply within 48 hours.
Open a coach’s profile and choose Book a session. Pick a time from their availability and answer their booking questions. Your coach reviews each request, so the session is only booked once they accept it.
Sign in and open Sessions. It lists requests waiting for a reply, upcoming sessions and past sessions.
Open the session in Sessions. Up to 6 hours before it starts, choose Cancel session. Within 6 hours of the start, choose Request late cancellation and the other person decides whether to approve it. If the coach hasn’t accepted your request yet, choose Withdraw request. See the Cancellation Policy for the full rules.
Message the other person in Chats first. Trainer.sg doesn’t decide compensation or refunds between coaches and clients. If you think someone is misusing cancellations, use Report on the session and email with the date and what happened.
No. Trainer.sg is free for clients and coaches, with no booking fees, subscriptions or commission.
You and your coach agree the price, payment method and timing between you. Trainer.sg doesn’t process, hold or transfer payments.
Because you pay your coach directly, refunds are arranged with them. Message your coach in Chats first. If something seems wrong, email .
On the sign-in page, choose Forgot password and enter your account email. We’ll send you a link to set a new one. If you signed up with Google, choose Continue with Google instead.
Check your spam or promotions folder and wait a few minutes. If it still hasn’t arrived, email from the address you signed up with.
Sign in, open your account menu and choose Settings.
You can still browse public pages and coach profiles. If you believe the suspension is a mistake, email from the address on your account and explain why.
Email from the address on your account and ask us to delete it. We’ll confirm the request with you before anything is removed.
Sign in and choose Report on their profile, in your chat with them, or on the session. Reports are private and go to our moderation team.
Email with what happened and when. We reply within 48 hours.
Call 999 for the police or 995 for an ambulance first. When everyone is safe, report the account on Trainer.sg.
Only you, unless you accept a coach’s invitation and choose what to share with them. Booking a session doesn’t give a coach access to your records.
Sign in, open Settings and choose Your data to download a copy of your coaching records.
For access, correction or consent requests, email our Data Protection Officer at .
Only published profiles appear in the trainer directory. Open Edit profile from your account menu, complete your page and publish it.
Remove your open times in Availability. Clients can only request times you’ve made available.
Open Clients and choose Invite client. Your client accepts and chooses what to share before you can see their training, nutrition or progress.
Email us about bookings, your account or a complaint. We reply within 48 hours.