Privacy Policy

We collect information you provide when you create an account, such as your name, email address, phone number, account type, profile image, birth year, and gender preference.

Clients may create a reusable training profile containing an approximate age band, fitness goals, experience, location, interests, preferences, obstacles, accessibility needs, and optional safety-relevant information such as injuries or physical limitations. trainer.sg does not ask clients to use this intake for diagnoses, medications, detailed medical history, or emergencies.

Coaches may also provide a biography, service area, approximate location, pricing, languages, specialties, qualifications, availability, and gallery images. Clients and coaches generate booking requests, cancellation activity, reviews, and notifications when they use trainer.sg.

We may collect basic technical information needed to operate and secure the service, including device, browser, session, and diagnostic data.

We use information to create and manage accounts, publish coach profiles, help clients discover coaches, coordinate bookings, send service notifications, maintain safety, prevent misuse, and improve trainer.sg.

We also use information to respond to support requests and comply with legal obligations. We do not sell personal information.

Published coach profiles are public. This can include a coach’s display name, username, biography, images, service area, approximate location, pricing, experience, languages, qualifications, specialties, availability, ratings, and reviews.

Coach application questions are public, but client answers are not. A client’s live training profile and coach-specific answers are limited to that client and coaches with whom the client has actively shared them.

Clients may revoke a coach’s access when there is no pending or upcoming session. Revocation hides intake, age, gender, location, preference, and safety details while retaining the minimal identity and booking records needed for session history, reviews, safety, and disputes.

We share information between clients and coaches as needed to provide profiles, booking requests, scheduling, cancellations, reviews, and related communications.

We may also share information with infrastructure, authentication, storage, and other service providers working on our behalf; with professional advisers; or where reasonably necessary to protect users, enforce our terms, or comply with law.

trainer.sg uses essential cookies or similar browser storage to keep you signed in, protect account sessions, and remember necessary service preferences. Disabling these technologies may prevent parts of the service from working.

We retain information for as long as needed to provide the service, maintain legitimate business and safety records, resolve disputes, and meet legal obligations. Revoked intake information is no longer visible to the coach but may remain stored for account continuity, safety, and legal obligations.

We use reasonable technical and organisational safeguards, but no online service can guarantee absolute security.

You can update certain account and profile information through trainer.sg. You may also request access, correction, deletion, or restriction of personal information where applicable law provides those rights.

Some information may be retained where required for safety, fraud prevention, dispute resolution, or legal compliance. To make a privacy request, contact the trainer.sg team through the support channel provided in the service.

We may update this policy as trainer.sg evolves. We will post the revised version here and update the date above. If a change materially affects your rights, we will provide additional notice where appropriate.